Productivity Associates, Inc. is exclusively focused on providing customized and flexible Part time Help Desk Tech Support, Customer Care solutions.

We currently need a customer oriented Desktop Support professional to join our growing team (must be flexible to work morning and evening shifts).

Work in a friendly and comfortable team environment performing end-user Desktop Support. This company values hard work, career development and most of all, their employees! In this role, you will be doing hardware and software troubleshooting for client-side computers in a 98/2K Pro, XP Pro, and Windows Vista environment. Typical issues to resolve will be hardware issues, printing, applications (MS Office Suite, Various E-mail Applications), OS's, password resets, etc. Additional duties include but are not limited to: receiving new hardware, imaging and configuring of systems, deployment of hardware to end-users and asset tracking.
Qualified candidates will possess the following:
• Ability to demonstrate engaging interactive people skills and a positive attitude!
• 1-2 years of Desktop Support in a Corporate environment experience preferred
• Experience with Win 2K/XP/Windows Vista
• Strong written and verbal communication skills to include a professional proficiency in spelling and grammar for when expanded communication is necessary.
• Attention to written details and the ability to answer clearly and correctly.
• Must be well organized and able to handle multiple tasks.
• Must be a team player and be able to work in a fast-paced environment.
• Must be a person who is very positive and enjoys producing quality work results.
• Must be a motivated towards constantly improving their technical skills using tools both in and out of the workplace.
• Previous experience interacting with diverse personalities in and providing assistance in fields such as help desk, customer service or marketing is desired.
Must demonstrate the ability to follow directions, quickly grasp technical processes, and learn new skills at a pace better than average.

Technical Skills:
•Experienced in supporting desktop and laptop computers. (Dell, Compaq, HP, Lenovo, etc)
• Standard desktop support, including Commercial application questions (i.e. MS Office, email programs, browsers, etc.)
• Intermediate knowledge of Office 2003, and 2007 versions.
• In-Depth working knowledge of TCP/IP and Internet connectivity
• Wireless and Broadband troubleshooting and connectivity issues
• VPN installation, connection and troubleshooting
• Experience in client based firewall configurations and troubleshooting (Symantec, MacAfee, zone alarm, etc).
• Ability to perform password resets, given appropriate access to internal software tools
• Unlock protected accounts with proper security procedures
• Escalate & dispatch 2nd Tier Technicians or 3rd Party services as needed
• Ability to walk users through troubleshooting steps for in-house proprietary programs and applications used at Customer.
• Virus/ Spyware scanning, removal and related activities
• Experience in troubleshooting IE and web-based applications, connectivity issues, plug-ins, pop-up blockers, security settings, etc.
• Experience with troubleshooting local and networked printers.
• Clear print queues
• Experience in remote assistance software, GoToAssist, etc
• Data restoration assistance
• PDA setups
• Customized routing and escalation protocols per client requirements

Additional Skills:
• OS X
• Windows 7
• PC and Mac hardware
• Video/Audio file formats (codecs)
• Consumer Electronics, including connecting peripherals
• Networking, including TCP/IP, Ethernet and Wi-Fi networks
• Speak fluent German

This is not a telemarketing position
Shifts will be assigned and may change to meet service needs.
Productivity Associates, Inc. offers a competitive compensation package to include excellent benefits. We value our employees, and strive to make this an enjoyable place to work.

- Great Benefits: Medical / Dental / life and PTO
- A casual and friendly work environment or remote

This position pays depending on experience

Offers contingent upon completion of a background check

*We are an Equal Opportunity Employer*

Check out our website at: http://www.gotopai.com/

Productivity Associates, Inc. is exclusively focused on providing customized and flexible Help Desk, Customer Care and Call Center solutions. Our help desks cover a broad spectrum of support, a comprehensive, strategic answer to our clients’ IT needs.

We currently need a customer oriented Desktop Support professional to join our growing team (must be flexible to work either a.m., p.m., and some weekends).

Work in a friendly and comfortable team environment performing end-user Desktop Support. This company values hard work, career development and most of all, their employees! In this role, you will be doing hardware and software troubleshooting for client-side computers in a 98/2K Pro, XP Pro, and Windows Vista environment. Typical issues to resolve will be hardware issues, printing, applications (MS Office Suite, Various E-mail Applications), OS's, password resets, etc. Additional duties include but are not limited to: receiving new hardware, imaging and configuring of systems, deployment of hardware to end-users and asset tracking.

Qualified candidates will possess the following:

• Ability to demonstrate engaging interactive people skills and a positive attitude!
• 1-2 years of Desktop Support in a Corporate environment experience preferred
• Experience with Win 2K/XP/Windows Vista
• Strong written and verbal communication skills to include a professional proficiency in spelling and grammar for when expanded communication is necessary.
• Attention to written details and the ability to answer clearly and correctly.
• Must be well organized and able to handle multiple tasks.
• Must be a team player and be able to work in a fast-paced environment.
• Must be a person who is very positive and enjoys producing quality work results.
• Must be a motivated towards constantly improving their technical skills using tools both in and out of the workplace.
• Previous experience interacting with diverse personalities in and providing assistance in fields such as help desk, customer service or marketing is desired.
Must demonstrate the ability to follow directions, quickly grasp technical processes, and learn new skills at a pace better than average.

Technical Skills:
•Experienced in supporting desktop and laptop computers. (Dell, Compaq, HP, Lenovo, etc)
• Standard desktop support, including Commercial application questions (i.e. MS Office, email programs, browsers, etc.)
• Intermediate knowledge of Office 2003, and 2007 versions.
• In-Depth working knowledge of TCP/IP and Internet connectivity
• Wireless and Broadband troubleshooting and connectivity issues
• VPN installation, connection and troubleshooting
• Experience in client based firewall configurations and troubleshooting (Symantec, MacAfee, zone alarm, etc).
• Ability to perform password resets, given appropriate access to internal software tools
• Unlock protected accounts with proper security procedures
• Escalate & dispatch 2nd Tier Technicians or 3rd Party services as needed
• Ability to walk users through troubleshooting steps for in-house proprietary programs and applications used at Customer.
• Virus/ Spyware scanning, removal and related activities
• Experience in troubleshooting IE and web-based applications, connectivity issues, plug-ins, pop-up blockers, security settings, etc.
• Experience with troubleshooting local and networked printers.
• Clear print queues
• Experience in remote assistance software, GoToAssist, etc
• Data restoration assistance
• PDA setups
• Customized routing and escalation protocols per client requirements

This is not a telemarketing position

Applicants must be willing to work any shift, 24/7. Shifts will be assigned and may change to meet service needs.

Productivity Associates, Inc. offers a competitive compensation package to include excellent benefits. We value our employees, and strive to make this an enjoyable place to work.

- Great Benefits: Medical / Dental / life and PTO
- A casual and friendly work environment

This position pays depending on experience

*No Relocation

Offers contingent upon completion of a background check

*We are an Equal Opportunity Employer*

Check out our website at: http://www.gotopai.com/